E-Visa

Customer’s Problem

The company needed a structured system to manage e-visa applications, pending payments, follow-up reminders, second-part form submissions, and final visa confirmations. Previously, these steps required manual tracking and communication, which increased the chances of missed follow-ups, delayed responses, and incomplete applicant status updates.

Technology

We studied the website requirements and planned custom sections for store search, product browsing, media updates and recipe management.

• API Integration
• Web Portal
• Zoho Campaigns
• Zoho CRM

Customer Interaction

When a customer applies for an e-visa through the web portal, their contact details are automatically pushed into Zoho CRM through API integration. If payment is not completed, the contact is tagged as Pending, and Zoho Campaigns sends automated reminder emails after 24 hours, 48 hours, and then every 7 days until payment is completed.
Once payment is done, the contact is marked as Paid, and the customer receives an email with a link to complete the second part of the application form. After the form is submitted, a thank-you email is sent automatically. Once the final e-visa is processed and emailed to the customer, the contact is tagged as Visa Sent, and the final confirmation email is triggered.

Final Benefit

The final solution automated the complete e-visa customer journey through Zoho CRM, Zoho Campaigns, API integration, active synchronization, CRM tags, and email workflows. Every applicant can now be tracked properly from application submission to payment, second-part form completion, and final visa delivery. This reduced manual follow-up work, improved customer communication, and ensured that no important stage of the application process was missed.